‘Hidden’ key workers continue to support British customer

10 June 2020 by CSG

A small army of ‘hidden’ key workers continues to support British customers throughout the Covid-19 crisis.

The fleet of tanker drivers working for leading waste management company CSG has completed more than 3700 sewage collections from homes reliant on septic tanks since the Government announced a national ‘lockdown’ on 23 March, an increase of over 900 versus the same period in 2019.

The essential service ensures those customers’ septic tanks are maintained in perfect working order. An overfull septic tank could lead to foul odours, slow drainage from sinks and showers and – in the worst cases – sewage backup.

Steve Hicks, HR Director for CSG, said: “Like everyone, in these unprecedented times, we have been forced to consider all aspects of our service, to safeguard our staff and customers.

“Stopping work just isn’t an option for essential services like ours. Our customers rely on us to keep their septic tanks, cesspits and small sewage treatment plants working.
“Despite the lockdown, we have seen encouraging signs of growth. Our drivers carried out a record number of collections during April.

“Thankfully, being a business that already operates to the highest standards of health and safety, we have adjusted our procedures to incorporate contactless working we have only needed to make minor adjustments to our procedures, to meet the coronavirus social distancing and hygiene requirements that minimise risk, without compromising on the friendly and professional service our customers have come to expect.”

CSG’s tanker fleet operates from 26 depots across the country. A nationwide installation, maintenance and repair service including 24-hour emergency cover is also provided. The company is fully licensed by the Environment Agency, providing customers with complete peace of mind that their waste will be treated and processed safely.

The company also provides specialist industrial waste management services, including the safe treatment and disposal of hazardous materials and waste oil. CSG was founded 85 years ago in Hampshire and now operates from more than 20 sites, with the aim of minimising the volume of waste going to landfill.