Regular Maintenance Scheme for Septic Systems
Our Regular Maintenance Scheme is the simplest way to keep your sewage treatment plant or pump station operating as intended - all while reducing the risk of breakdowns and costly emergency call-outs. By scheduling servicing visits, we can plan engineer visits efficiently and offer a preferential rate compared to one-off services. Best of all? The scheme is completely free to join.
Our Regular Maintenance Scheme helps households and businesses plan routine servicing and reduce the risk of unexpected breakdowns.
20,000+
properties
already enrolled on our regular emptying scheme.
How Does the Regular Maintenance Scheme Work?
Planned preventative maintenance helps keep your system running optimally and reduces the likelihood of unexpected failures.
Routine maintenance is covered within the scheme. Any additional repair work required is quoted separately and only carried out with your approval.
scheduled for convenience
We schedule routine servicing visits at agreed intervals (annual or six-monthly, depending on your system)
Choose How often
Our British Water Accredited engineers carry out thorough inspections and performance checks
Automatic Collection
We identify potential issues early, helping reduce the risk of breakdowns and environmental contamination
What You Can Expect
As a Member of The Scheme?
Because visits are scheduled in advance and route-planned efficiently, we’re able to offer better value than ad hoc servicing.
- Scheduled servicing visits at agreed intervals
- Digital service reports with inspection results and condition updates
- Early identification of worn or failing components
- Transparent quotes for any additional repair work
- Nationwide coverage for domestic and commercial systems
Is the Regular Maintenance Scheme Right for Me?
To reduce fuel use and improve efficiency, we plan our collections so that multiple properties in the same area are serviced together. Those cost savings from smarter route planning then get passed on to you.
The Regular Maintenance Scheme is ideal if:
- You want a proactive, hands-off approach to sewage system upkeep
- You want to reduce the likelihood of emergency failures
- You manage a commercial site where environmental risk must be minimised
- You prefer predictable, better-value servicing costs
We’ll always be upfront and happy to advise if the scheme is the right fit for your property or portfolio.
It may not be suitable if:
- You only require one-off reactive repairs
- Your system is due for major replacement rather than ongoing maintenance
Join the Regular Maintenance Scheme
Joining is quick and easy. Simply give our friendly team a call on 0800 011 6600, or complete our online application form to see how much you could save.
Frequently Asked Questions
Does my sewage treatment plant still need emptying?
Yes. Sewage treatment plants still accumulate sludge and solids that need to be removed through regular desludging. Engineering servicing and desludging are separate services, and your system may need both to keep it working effectively.
Can I get a service quote for a septic tank?
A conventional septic tank without mechanical or electrical components has no serviceable equipment for our engineers to inspect. If your system includes a pump or motor, contact our team with the details so we can advise which components we can service.
How often should my sewage treatment plant be serviced?
CSG generally recommends servicing every 12 months, unless the manufacturer or installer recommends more frequent visits. The appropriate interval depends on your equipment and usage. Our team can help arrange a suitable schedule through the Regular Maintenance Scheme.
What should I do if my sewage treatment plant stops working or shows an error code?
Contact our team with the error code, manufacturer and model, if known. This helps us assess the likely issue and advise whether you need an engineer, a tanker visit or, in some cases, both.
Should my sewage treatment plant be emptied before a service?
Usually, we prefer to service the plant before desludging so our engineer can assess it during normal operation. Please tell our team if the system is overflowing or its serviceable components are submerged, as emptying may be needed before the service.
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