Cookie Policy
Cleansing Service Group Limited (CSG) - Cookie Policy
Last updated: 10 November 2026
This Cookie Policy explains how Cleansing Service Group Limited (“CSG”, “we”, “us” or “our”) uses cookies and similar technologies on our website.
It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information more generally.
What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
Cookies may be:
- Session cookies, which are deleted when you close your browser; or
- Persistent cookies, which remain on your device for a set period or until you delete them.
Cookies may also be:
- First-party cookies, which are set by the website you are visiting; or
- Third-party cookies, which are set by another organisation, such as an analytics, advertising, video, map, recruitment or security provider.
Similar technologies
In addition to cookies, we may use similar technologies such as pixels, tags, scripts and local storage.
Local storage allows a website to store information in your browser. It is not sent with every page request in the same way as a cookie, but it can still be used to remember information about your visit, preferences or interactions with the website. Some local storage has no fixed expiry and can remain until it is cleared through your browser or removed by the website.
Where cookies or similar technologies are not strictly necessary, we will only use them where the required consent has been given.
How we use cookies
We use cookies and similar technologies to:
- Make the website work properly;
- Keep the website safe and secure;
- Remember your cookie choices;
- Support forms, spam protection and fraud prevention;
- Display embedded content, including maps, videos and job listings;
- Understand how visitors use the website;
- Improve website content, layout and performance;
- Measure the effectiveness of our advertising and marketing;
- Support call tracking, including linking website visits with phone calls made through numbers displayed on the site after the required consent has been given;
- Identify which enquiries and calls are linked to paid advertising activity;
- Support advertising measurement, remarketing and conversion tracking, where consent has been given.
Types of cookies we use
Necessary cookies
Necessary cookies and similar technologies are used for purposes that are strictly necessary to provide a service you request, such as remembering your cookie choices or maintaining an essential website session. These cannot be switched off through our cookie preference tool.
We assess technologies according to what they do. A technology is not treated as necessary simply because it is supplied by a website, form or security plugin.
Functional cookies
Functional cookies help the website provide enhanced functionality and personalisation. For example, they may support embedded videos, social sharing features, user preferences or other third-party website features.
These cookies are only used where the required consent has been given.
Analytics and performance cookies
These cookies help us understand how people use our website so that we can improve the way it works.
They may help us understand which pages are visited, how users arrive on the website, how long users spend on pages, how people interact with forms or content, and which marketing activity leads to enquiries or calls.
Analytics and performance features may use cookies, local storage or similar technologies. These can record traffic sources and website journeys to help us understand which activity leads to enquiries or calls.
These cookies are only used where the required consent has been given.
Advertisement cookies
These cookies help us and our partners understand which products, services and offers may be relevant to you. They may be used to personalise advertising, measure advertising performance and understand how users interact with our website and partner websites.
Advertising and marketing features may use cookies, local storage or similar technologies to support these purposes.
These cookies are only used where the required consent has been given.
Other cookies and similar technologies
Some cookies and similar technologies may be associated with enquiry handling, newsletter sign-ups, form submissions or user journey tracking. We review their purpose and include them in the appropriate category in our cookie list.
Some of these technologies may only collect data after a specific interaction, such as submitting a contact form, subscribing to a mailing list or interacting with a website feature.
Cookie list
The cookie list below provides details of the cookies and similar technologies used on this website, including their names, purposes, categories and storage durations. We maintain this list through CookieYes.
Third-party cookies and embedded content
Some pages may include third-party content, such as Google Maps, YouTube videos, advertising tags, analytics tools or embedded job listings provided by Cezanne Recruitment.
Our careers page displays current vacancies using an embedded recruitment iframe with CSG branding. If you click on a vacancy to apply for a role, you will be taken to the Cezanne Recruitment website to find out more and apply.
These third-party providers may set their own cookies, use local storage, run scripts or collect information about your interaction with the embedded content. We do not control third-party cookies once they are set by the third party. You should review the relevant third-party privacy and cookie information for more details about how they use your information.
Non-essential cookies and similar technologies associated with embedded content are only used after the required consent has been given. Declining consent may prevent some embedded features from loading.
Spam and bot prevention
Our website and forms use security measures to help prevent spam submissions, automated misuse and fraud. These measures may operate without setting cookies. Where they use cookies or similar browser storage, we include the relevant details in our cookie list and apply the consent requirements appropriate to their purpose.
Call tracking and advertising measurement
We use call tracking technology to understand how visitors arrive on our website and which website journeys lead to telephone enquiries. This helps us understand website performance, measure advertising effectiveness and identify calls that may have been influenced by paid advertising.
Where the required consent has been given, this technology may use cookies, local storage or similar technologies to assign a visitor identifier, remember traffic source information, record website journey information and link a website visit to a later phone call made using a number displayed on our website.
In our current setup, some call tracking features require both analytics/performance and advertisement consent to function.
Contact enquiry campaign attribution
With your advertisement consent, we use a first-party cookie called csg_enquiry_attribution_v3 to help identify how you reached our website before making an enquiry. The cookie lasts for 30 minutes from creation. It can record the traffic source and medium, campaign name, campaign and ad group identifiers, campaign term and content, and the referring website’s origin. It does not store the contact details you enter in the form.
When you submit a supported contact form, available cookie preference information is saved with your enquiry, including the consent identifier, category choices, timestamps and the version of the tracking notice. This preference record may be saved even if optional cookies have been declined. Campaign information is attached only when advertisement consent is recorded as granted and a valid, unexpired attribution cookie is available. You can submit an enquiry without accepting this attribution cookie.
If you withdraw advertisement consent, this attribution cookie is removed and further campaign attribution through it stops. Withdrawing consent does not automatically delete information already saved with a previous enquiry. Our Privacy Policy explains how we use and retain enquiry information and how to exercise your data protection rights.
Managing your cookie choices
When you first visit our website, you can accept all cookies, reject non-essential cookies or manage your cookie preferences by category.
You can change or withdraw your consent at any time using the cookie settings or revisit-consent control on our website.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
We use a cookie consent management tool to record and manage your cookie choices. We also use Google Tag Manager and Google Consent Mode to help control how analytics, advertising and other non-essential tags behave depending on the choices you make.
Non-essential cookies and similar technologies, including analytics, advertising and call tracking technologies, are only used where the required consent has been given.
Updates to this Cookie Policy
The cookies used on our website may change from time to time, particularly when we update our website, analytics tools, forms, videos, maps, advertising platforms, recruitment tools or security features.
We may update this Cookie Policy from time to time. The latest version will be published on this page with the date it was last updated.